SHIPPING

*Shipping offers may be subject to change at any time

Within Australia

REGULAR POST
- FREE Shipping for orders over $75
- $6.95 for orders under $75
- 2~7 business days (approx)

    EXPRESS POST
    - $12.95 for all orders
    - Overnight to most of Australia, areas outside of the express network take 2-3 business days.

      GENERAL INFORMATION

      Please note delays may be experienced during busy periods and/or sale times.

      • Tracking information included with each order
      • Orders are safe dropped
      • Orders despatched within 24 hours of processing (excl. Saturdays, Sundays and public holidays).
      • Orders may require 1 business day handling.
      • Our shipping system is automated and selects the best courier for the destination from many different carriers including Couriers Please, Fastway & Australia Post (standard, international & express).
      • Please make sure you enter your address correctly as we do not take responsibility for missing parcels due to incorrect information provided.
      • We do not take responsibility for orders that are lost or stolen once item has been delivered to the address.

      International

      We offer FREE shipping for orders over AUD $75 for customers in:

      • NZ  (Zone 1)
      • US and Canada  (Zone 4)
      • UK and Ireland  (Zone 6)
      • Europe 1 & 2  (Zones 7 & 8)

      Our international shipping rates are shown in the table below. Once shipped, parcels should arrive within 3-10 business days, however we cannot guarantee delivery times. Once your order has left our warehouse, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control. Expected shipping times are an estimation given to us by the delivery companies.

      Discounted shipping promotional codes do not apply to international orders unless clearly stated otherwise.

      TAX
      Depending on which country you are shipping to, you may have to pay additional tax/customs clearance charges. This will be at your own expense. If you are concerned, we suggest that you contact your local customs/government authority to find out more before you place your order.

      INTERNATIONAL TRACKING
      If your tracking number starts with CHI, use your own country's postal system to track your item. eg. UK-Royal Mail, USA-USPS, NZ-NZ  Post, DK & SE-Post Nord etc. Please note that tracking may not be available for up to 24 hours.


      *Pacific Islands: American Samoa, Bangladesh, Brunei, Cambodia, Cook Islands, East Timor, Fiji, French Polynesia, Guam, Kiribati, Laos, Macau, Maldives, Marshall Islands, Micronesia, Myanmar, Nauru, Nepal, New Caledonia, Niue/Niue Island, Northern Mariana Islands, Pakistan, Palau, Palestine, Papua New Guinea, Philippines, Pitcairn/Pitcairn Islands, Samoa, Solomon Islands, Sri Lanka, Timor-Leste, Tokelau Islands, Tonga, Tuvalu, Vanuatu, Wallis and Futuna Islands.

      **Europe 1: France, Netherlands, Sweden, Germany, Norway, Switzerland,, Spain, Monaco and Italy.

      ***Europe 2: Albania, Austria, Belgium, Bosnia And Herzegovina, Brazil, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Macedonia, Malta, Montenegro, Poland, Portugal, Romania, Russian Federation, Serbia, Slovakia, Slovenia, South Africa, Turkey and Ukraine.