SHIPPING & RETURNS
*Shipping offers may be subject to change at any time
SHIPPING WITHIN AUSTRALIA
- FREE for orders over $100
- $6.95 for orders under $100
- 2~7 business days (approx)
- $12.95 for all orders
- Overnight to most of Australia, areas outside of the express network take 2-3 business days.
Please note delays may be experienced during busy periods and/or sale times.
- Tracking information included with each order
- Orders are safe dropped
- Orders dispatched within 24 hours of processing (excl. Saturdays, Sundays and public holidays).
- Orders may require 1 business day handling
- We do not take responsibility for orders that are lost or stolen once item has been delivered to the address
We offer FREE shipping for orders over AUD $100 for customers in:
- US and Canada
- UK and Ireland
Our international shipping rates are shown in the table below. Once shipped, parcels should arrive within 3-10 business days, however we cannot guarantee delivery times. Once your order has left our warehouse, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control. Expected shipping times are an estimation given to us by the delivery companies.
Depending on which country you are shipping to, you may have to pay additional customs clearance charges which you will be responsible for. Contact your customs authority before you place your order if you have any concerns.
Discounted shipping promotional codes do not apply to international orders unless clearly stated otherwise.
TRACKING NOTICE: If your tracking number starts with CHI, use your own country's postal system to track your item. eg. UK-Royal Mail, USA-USPS, NZ-NZ Post, DK & SE-Post Nord etc. Please note that tracking may not be available for up to 24 hours.
*Pacific Islands: American Samoa, Bangladesh, Brunei, Cambodia, Cook Islands, East Timor, Fiji, French Polynesia, Guam, Kiribati, Laos, Macau, Maldives, Marshall Islands, Micronesia, Myanmar, Nauru, Nepal, New Caledonia, Niue/Niue Island, Northern Mariana Islands, Pakistan, Palau, Palestine, Papua New Guinea, Philippines, Pitcairn/Pitcairn Islands, Samoa, Solomon Islands, Sri Lanka, Timor-Leste, Tokelau Islands, Tonga, Tuvalu, Vanuatu, Wallis and Futuna Islands.
**Europe 1: France, Netherlands, Sweden, Germany, Norway, Switzerland,, Spain, Monaco and Italy.
***Europe 2: Albania, Austria, Belgium, Bosnia And Herzegovina, Brazil, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Macedonia, Malta, Montenegro, Poland, Portugal, Romania, Russian Federation, Serbia, Slovakia, Slovenia, South Africa, Turkey and Ukraine.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
Shipping of your return
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.